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Billing/Subscription/Login/Troubleshooting
Questions:
Where can I sign-up for your website?
What credit cards do you accept?
Is paying with CCBill secure?
What name will appear on my credit card statement?
Will my billing information be placed on a mailing
list?
My credit card has been rejected by CCBill. Why?
Can I join without a credit card? Can I send
you cash?
My password isn't working, what can it be?
Will I get any sort of mail (via snail mail)
after joining via snail mail?
How about your own privacy policy?
How do I cancel my recurrent membership?
I forgot my username or my password.
I can't play the movies.
General Site Questions:
Who is RidingFantasy.com?
Do you have pictures of three women on one little
pony?
How often is your site updated?
I have fetish for white Lycra shorts. Can you
shoot a custom video for me with a lady riding in white Lycra
shorts?
Do you show any male riders?
Can I use your images/videos on my website?
Can I model for RF?
I own two Icelandic horses. I can offer them
to your models for shootings.
I want to ride on a pony by myself. Can
I come to your place?
Do you sell videos?
How can I contact you, and how long does your
reply take?
In what languages can I write to you?
Video Store Questions:
How can I order your videos?
Can I also pay with PayPal?
What format are your DVDs, PAL or NTSC?
I live in the United States. Will I be able to
play your DVDs even if they are in PAL format?
Do you also sell videos on VHS?
With what kind of equipment are your videos produced?
How much do you charge for handling and shipping
of the DVDs?
What kind of delivery do you offer?
Do you ship to my country? If so, how long does
it take?
If my wife or family found out, they would kill
me. Do you ship discreetly?
I received the wrong video/ my video is damaged,
what should I do?
Can I also pay in Swiss Francs?
My question isn't answered here!
Q: Where can I sign-up for your website?
A: To sign-up either by credit card or by mail, please go here.
Q: What credit cards do you accept?
A: Our processor CCBill accepts Visa, Mastercard, JCB and Discover.
Q: Is paying with CCBill secure?
A: Yes, absolutely. CCBill.com, our premier credit card processor,
is a division of CCBill, LLC and was created to serve the needs
of consumers looking for a fast, safe and convenient way to
purchase access to online venues. CCBill, LLC has been a trusted
e-merchant since 1998, processing millions of online transactions
each year and earning its reputation as a leader in the industry.
All on-line transactions at CCBill are handled with industry-standard
128-bit Secure Socket Layer (SSL) encryption. You can see their privacy policy here.
Q: What name will appear on my credit
card statement?
A: Transaction will appear as "CCBilleu". There
will be no mention of the name of the website.
Q: Will my billing information be placed
on a mailing list?
A: No! Your billing information will never be placed on
any mailing or email lists. All of your information goes
directly to CCBill via their SSL and is stored on their secure
servers.
Q: My credit card has been rejected by
CCBill. Why?
A: CCBill is doing very strict security checks. There are a
number of reasons beyond our control that may keep CCBill from
accepting a credit card. For instance, the card could be "blocked"
if it was ever involved in a billing dispute with an Internet
merchant or website. This is done to protect the cardholder
and merchant in the future. Unfortunately, there is nothing
that we can do to make a rejected card work again.
Q: Can I join without a credit card? Can
I send you cash?
A: Yes! RidingFantasy.com offers memberships by cash (via registered mail). Here is the link.
Please follow the steps.
Q: My password isn't working, what can
it be?
A: Possible reasons might be:
- Your CaPs LoCk may be on, please remember that passwords are
CaSe SeNsItIvE. You need to type it exactly (with the same upper-
and lowercase characters) as shown in our email which confirmed
your membership.
- Your membership has expired
- Your credit card was declined when you had a recurring membership
and auto rebill was attempted.
- You abused your password and your membership was terminated.
Q: Will I get any sort of mail (via snail
mail) after joining via snail mail?
A: No, you will NOT get any snail mail from us. We don't give
out your address to anybody else. Your sign-up is held strictly
confidential.
Q: How about your own privacy policy?
A: RidingFantasy.com DOES NOT sell, trade, or give out any of
the information you provide, including your e-mail address.
Your sign-up is held strictly confidential.
Q: How do I cancel my recurrent membership?
A: You can cancel here.
Please do not email us asking us to cancel your membership,
this can only be done through CCBill.
To ensure you are not rebilled you will need to submit your
cancellation at least 24 hours prior to your rebill
date. Note that you can cancel at any time during your
subscription and still have your full access as paid for, but
if you do not wish to be rebilled please follow the 24 hours rule. If you do not submit your cancellation at least
24 hours prior to your rebill date and you are rebilled,
we cannot issue a refund for this charge.
Q: I forgot my username or my password.
A: If you joined via CCBill by credit card you can lookup your
membership information here.
You can also e-mail
us your subscription number and we can find your username and
password for you. If you joined by mail and forgot your password,
please e-mail
us directly with your name. Please use always the e-mail you
used in your subscription.
Q: I can't play the movies.
A: RidingFantasy.com presents its video clips in the QuickTime
format. QuickTime is a universally used software which facilitates
the viewing of videos.
It's already installed on most computers. You can download it your FREE version at www.quicktime.com by clicking
here. Then install it on your computer by following their easy instructions.
Also if you already have QuickTime installed, we recommend you to update it from time to time to the newest version.
Q: Who is RidingFantasy.com?
A: RidingFantasy.com (RF) is made by some friends who enjoy
horseback riding and who find the idea of beautiful women riding on horseback
or on ponies very attracting. RF is exploring many facets of
this fetish by the means of visually appealing, tasteful photographs
and videos. Sometimes our style is "fantasy" with a theatrical fetish angle, sometimes we strive more for the "natural" style.
Q: Do you have pictures of three women
on one little pony?
A: NO! We neither produce nor possess such things. RidingFantasy.com
takes a clear stance against cruelty to animals. We also double-check all our link partners.
Q: How often is your site updated?
A: Our site is updated at least two times every week. With every update new content is added. You may check out
our News
page for the latest updates!
Q: I have fetish for black Lycra leggings.
Can you shoot a custom video for me with a lady riding in black
Lycra leggings?
A: Yes! We can shoot custom videos and photos for you. Just
tell us your wishes and we will discuss them with you.
Update 2011: Meanwhile our member's area is so big that it covers almost every style you can dream of, including girls riding in black lycra leggings and many more.
Q: Do you show any male riders?
A: RidingFantasy.com (RF) is purely dedicated to riding
women. One is more gorgeous than the other!
If you also like male riders, we recomend you
this site.
Q: Can I use your images/videos on my
website?
A: NO!! All images, videos and texts on this site are copyrighted
to Ridingfantasy.com or are legally licensed to Ridingfantasy.com,
and are for the private use and enjoyment of its members only.
Any reproduction, sharing of any kind, and any resale is strictly
forbidden by international copyright law, and will be prosecuted
to the full extend of the the law!
Q: Can I model for RF?
A: To get the answer, please send us an introduction and a photo
of yourself, the area where you live, your age (you MUST be
18 years or older), your size/weight and your riding skills.
Q: I own two Icelandic horses. I can offer
them to your models for shootings.
A: Great! Please contact us.
Q: I want to ride on a pony by
myself. Can I come to your place?
A: Sorry, no. Except if you are a woman and want to work with
us as a model. (see also the question: "Can I model for
RF?")
Q: Do you sell videos?
A: Yes we do! You may check out our Video
Store.
Q: How can I contact you, and how long
does your reply take?
A: You can contact RidingFantasy.com by email (sales@ridingfantasy.com).
Normally Kris will answer you within 24 hours, seven days a
week, 365 days a year. For sending orders by snail mail please
use our shipping address indicated in the corresponding order
form.
Q: In what languages can I write to you?
A: You can write us in English, German or French. Sorry, NO
entendemos español.
Q: How can I order your videos?
A: We currently offer several ways to order our videos.
The most common way is paying by cash via registered postal mail. You can also pay by Western Union or via a Credit Card payment service. Please ask for details.
Q: Can I also pay with Check or Western Union?
A: Yes. Please ask for details.
Q: What format are your DVDs, PAL or NTSC?
A: PAL (European standard). But it can be played everywhere in the world.
Q: I live in the United States. Will I
be able to play your DVDs even if they are in PAL format?
A: Yes, you can play all our DVDs on
your computer and on your TV without any problem, regardless if it's in PAL
or in NTSC. Also all recent DVD players
for TV can handle both formats, so don't worry.
Only exception: Certain very old DVD players for TV bought in the United States. Please double check before. We will NOT issue refunds for
American DVD player compatibility issues.
Q: Do you also sell videos on VHS?
A: No. The DVD technique is better in many ways and has fully replaced VHS.
Q: With what kind of equipment are your
videos produced?
A: We use up-to-date semi pro digital cameras with optical image stabilizer switched on, and professional soft -and hardware for post production. This guarantees that the DVD image quality
is crystal clear.
Q: How much do you charge for handling
and shipping of the DVDs?
A: NOTHING. There are NO additional charges for handling and
shipping, even for overseas. While others add hefty charges
for shipment, RidingFantasy.com ships its DVDs for free all
around the world, by Priority Airmail. All you pay to us is
the price of the DVD itself. The only exception is is you pay by other ways than sending cash, then a €10 payment fee is due.
Q: What kind of delivery do you offer?
A: We ship all our items with Priority Mail. It is the fastest
way in Switzerland to ship items nationally and internationally.
Q: Do you ship to my country? If so, how
long does it take?
- Europe: 2-3 business days
- America, Asia, Australia, Africa: 3-7 business days.
Whenever possible, we ship the same day as we receive your order/payment.
We ship to everywhere in the world, except to countries where
adult material is illegal. When in doubt, please ask before
sending money.
Q: If my wife or family found out, they
would kill me. Do you ship discreetly?
A: We respect our Customer's privacy. We ship in a plain and
secure white envelope. It will have a return address of   .
Inside the taped envelope is a taped double cardboard, and inside
the cardboard is another envelope with the actual DVD in it.
Even the DVD looks completely unsuspicious, it will look like
a data CD you got from a business colleague. You can see a picture
here.
NOBODY will be interested in your package!
Q: I received the wrong video/ my video
is damaged, what should I do?
A: We double check all orders. But in the (highly unlikely) case you receive a
different DVD from the one you actually choose in the order
form, we will send you the other one right away. Should a DVD ever be
damaged when you receive it, don't worry, just please contact
us immediately (within 10 days) and we will replace it with
a DVD of the same title, as soon as we receive the damaged DVD.
Q: Can I also pay in Swiss Francs?
A: Yes. We accept Euros, US Dollars and CHF. CHF 1.25 = €
1.00. (January 2012)
Q: My question isn't answered here!
A: If you have questions that are not covered here or elsewhere
in this site feel free to contact
us.
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